Posts Tagged customer service

Comcast Fails Local Pittsburgh Family Miserably, Again

written 12 May 2008 in the earliest morning

I have recently been having issues connecting to FTP servers. I checked with the hosts of these servers to see what advice they might have and after a thorough investigation of the problems, it became obvious that the situation was likely laying in the hands of my ISP: Comcast.

So I sent an email over to Comcast requesting some support. My email was polite and simple, very much to the point. That may have been my first problem.

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Filed Under: issues confronting us all | 2 Comments

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Pittsburgh Family Cheated by Comcast

Update: The power of the Internet rarely ceases to amaze me. Only a couple of hours after posting this, not one but two representatives from Comcast contacted me, and another my wife, asking how they can resolve the situation. Apparently a technician will be calling Olivia later this week to test our line and work to improve the service in the future. I must say that this impresses me very much, because not only does it mean that Comcast is actively searching the Web (and how efficient!) for disgruntled customers, but that they are actually concerned with resolving the issues.

In a blanket effort to further alienate customers today, Comcast in Pittsburgh, PA completely disregarded a Pittsburgh family’s requests for support. The family was attempting to connect to various websites, including the father, Nathan Swartz, 28, a Web designer who needed to connect to a client’s site to work as well as his wife, Olivia Meiring, 30+, who was attempting to access popular time suck, facebook.com.

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28 Jan 2008 | Filed Under: rants | 2 Comments