Email: One More Reason to Reconsider Using WP Engine

WP Engine is a host I have recommended for years (I still need to pull down all of the references to them on this site!) I previously hosted 50 sites with them, not a cheap matter but I am all about the performance here, so I was willing to pay for it.

Except, then there support just absolutely died. Okay maybe that’s a bit harsh, but suddenly the extra money I was willing to pay for blazing fasts sites and stellar support was suddenly just going primarily to the blazing fast sites part. So, I switched to Flywheel.

I have posted that full interaction in the past, but while working on a client’s site who is still with WP Engine, I noticed emails weren’t being sent out by the wildly popular Gravity Forms plugin. Here’s how the support chat went (though it is not verbatim):

WP Engine
Hello Nathan! How may I help you today?
Nathan
Can you see if there’s any issue on your end preventing Gravity Forms emails going through?
WP Engine
How is gravity forms sending the emails? Through our system?
Nathan
wp_mail (a standard WordPress function)
WP Engine
When it comes to email we typically recommend using a plugin such as sendgrid or mailgun to ensure deliverability. We have seen in the past that mail sent from our php mailing system is sometimes marked as spam or junk
Nathan
WP Engine
email functionalities are not supported on our platform we found the best solution to ensure the deliverability is with a third party provider.

Now, I get that WP Engine doesn’t provide email addresses or service in that way, but having a reliable email delivery service for WordPress sites is absolutely necessary.

WordPress uses email for a plethora of functions. New user registration emails and comment notifications on the simplest of sites, but what type of professional site doesn’t have a contact form?

It’s because of this that I sent an email out to every one of my clients informing them that WP Engine simply isn’t a WordPress host and switching is imperative to their business. Now, I don’t believe that WP Engine can’t send emails, and I was able to resolve the issue on my own (ie, instead of getting the support this particular client is actually paying for), but the idea that someone with so little knowledge is informing customers on how their hosting company does or doesn’t work is frightening.

Up Next: How to Uncheck a Radio Button in Gravity Forms Editor